http://www.cnn.com/2009/TECH/02/17/twitter.surgery/index.html
Above is a great story from today’s CNN.com that spotlights a prime example of online communication and using technology to tell a story.
In the past it would have taken weeks to “publicize” this procedure (removal of a tumor without removing entire kidney); press release; calling reporters; etc etc.
They pretty much accomplished this on-the-fly and to most likely a much more targeted audience. Moreover, an additional outgrowth of this was all the traditional media that then wrote about it (as referenced in the CNN story above).
On a related note (speaking of online communication), I just came from Ohio last week in which we reviewed the past 24 months PR and marketing communication activities. In the last 18 months we moved 100 percent to online-only activities and increased site traffic, lead generation and sales by 39 percent.
For our other “longtail” online retailers, we seeing a tremendous amount of success as well.